q987 FAQ — Everything You Need to Know

No. q987 enforces a strict one-account-per-person policy. Multiple accounts registered to the same person — identified by mobile number, CNIC, payment details, or device — will result in all associated accounts being permanently closed and any balances forfeited. If you have genuinely forgotten your login credentials, use the "Forgot Password" option or contact support@q987.app for account recovery rather than creating a new account.

q987 is strictly an 18+ platform. You must be at least 18 years old to register, deposit, or play any game on q987. Age verification is required at the point of registration and may be requested again at any time — particularly before processing your first withdrawal. Users who provide false age information will have their accounts permanently closed and any funds forfeited.

Log in to your q987 account and go to Account Settings. From there you can update your email address, preferred language, and notification preferences. Changing your registered mobile number requires identity verification — contact support@q987.app with your account ID and a photo of your CNIC to initiate the process. This extra verification step protects your account from unauthorised changes.

To permanently close your q987 account, email support@q987.app from your registered email address with the subject line "Account Closure Request." Include your full name and account mobile number. Any remaining real-money balance will be refunded to your registered payment method within 5 business days following identity verification. If you're closing your account due to gaming concerns, consider the Self-Exclusion option under Responsible Gaming instead.

Log in to q987, go to your Wallet, and tap "Deposit." Choose your preferred method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or Visa/Mastercard — enter the amount (minimum Rs 200), and follow the payment instructions. Easypaisa and JazzCash deposits are credited to your q987 account within seconds in most cases. IBFT transfers may take up to 30 minutes depending on your bank. There are no deposit fees charged by q987.

The minimum deposit at q987 is Rs 200 for Easypaisa and JazzCash. For IBFT and Visa/Mastercard, the minimum may vary between Rs 500 and Rs 1,000 depending on your bank's processing requirements. There is no maximum deposit limit set by q987, though individual payment providers may have their own daily or monthly limits. Check your Easypaisa or JazzCash wallet limits if you need to deposit larger amounts.

First, wait up to 5 minutes — occasional network delays between payment providers and q987 can cause a brief lag. Refresh your wallet page. If the deposit still hasn't appeared after 10 minutes, take a screenshot of your Easypaisa or JazzCash transaction confirmation (showing the transaction ID, amount, date, and time) and email it to support@q987.app. Our finance team will manually verify and credit the deposit within 30 minutes during business hours, or within 2 hours at off-peak times. Do not make a second deposit before confirming the first with our team.

q987 accepts all major Pakistani payment methods: All transactions are in Pakistani Rupees (PKR). There are no foreign currency conversions or international transaction fees on the q987 side.

Log in to your q987 account, go to Wallet, and tap "Withdraw." Select your preferred method (Easypaisa, JazzCash, NayaPay, SadaPay, or bank account), enter the amount you wish to withdraw, and confirm the request. Make sure the withdrawal destination is registered in your own name and matches the details on your q987 account. Most Easypaisa and JazzCash withdrawals are processed within 5–15 minutes. IBFT bank transfers typically settle within 1 business day.

The minimum withdrawal at q987 is Rs 500 for all payment methods. There is a daily withdrawal limit of Rs 500,000 per account by default — VIP Club members at higher tiers (Gold and above) have increased daily limits as part of their VIP benefits. If you need to withdraw a larger amount in a single transaction, contact support@q987.app before initiating the request so our team can assist with processing.

Most Easypaisa and JazzCash withdrawals complete within 15 minutes. If your withdrawal has been pending for more than 30 minutes, the most common reasons are: (1) your account identity verification is incomplete or pending — q987 requires verification before processing your first withdrawal; (2) the withdrawal amount exceeds your daily limit; (3) the payment provider is experiencing temporary delays. Log in and check the status in your Wallet. If it shows "Under Review," contact support@q987.app with your transaction ID and we'll update you on the exact reason and expected timeline.

Yes. q987 requires basic identity verification (KYC) before processing your first withdrawal. You'll need to provide a clear photo of your valid Pakistani CNIC (both sides) and a selfie holding the CNIC. Verification is typically completed within 2–4 hours during business hours. Once verified, subsequent withdrawals don't require re-verification unless your account security flags unusual activity. This process exists to protect your money and prevent fraud.

Aviator on q987 is a crash-style game where a multiplier starts at 1x and climbs upward after each round begins. You place your PKR bet before or just after the round starts, then watch the multiplier increase. You must press "Cash Out" before the plane flies away — if you cash out in time, your bet is multiplied by whatever multiplier you cashed out at. If the plane flies away before you cash out, you lose your bet for that round. The multiplier at which the plane flies away is determined by a provably fair RNG algorithm. You can set an auto-cashout target in advance.

All games on q987 use certified Random Number Generation (RNG) systems provided by licensed third-party game providers. Crash games including Aviator use a provably fair algorithm — meaning you can independently verify the fairness of any outcome using the seed information provided after each round. Slot games use RNG engines that are regularly audited by independent testing laboratories. q987 does not have the ability to adjust game outcomes — every result is determined entirely by the RNG system.

q987's Football Betting section covers PSL, international cricket, Premier League, Champions League, and other major competitions. You can place pre-match bets before a game starts or in-play bets during a live match with real-time updating odds. Select your market (match winner, over/under goals, correct score, etc.), enter your PKR stake, and confirm. Winnings are calculated by multiplying your stake by the odds at the time of your bet. The Cash Out feature is available on eligible live bets — use it to lock in profit or cut losses before the final result.

Yes. Ludo on q987 is player-vs-player — you're matched against real Pakistani players, not bots. Choose your room (2-player or 4-player), select your stake level in PKR, and join. The winner receives the combined pot minus the platform fee. Games run in real time and rooms across most stake levels fill within seconds at any hour. Your Ludo stats, win history, and active games are all saved to your q987 account.

Yes — q987 is fully optimised for mobile. Open q987.app in your mobile browser (Chrome, Firefox, or Safari) and you'll get the full experience without needing to install any app. The platform is designed to work well on mid-range Android devices that are common across Pakistan. All games — Aviator, Football Betting, Slots, Ludo, Crash Games — run smoothly on mobile. The login form, deposit flows, and withdrawal requests are all touch-optimised.

New q987 players receive a welcome bonus on their first deposit. The bonus is automatically credited to your account when your first deposit is confirmed — no bonus code is required. The current bonus amount and percentage are displayed on the promotions page visible after you log in. Full terms, wagering requirements, and eligible games are listed with the offer. The welcome bonus is only available once per player and cannot be claimed on subsequent deposits.

Every bonus at q987 has a wagering requirement — a multiple of the bonus amount that must be bet before the bonus funds become withdrawable. For example, a Rs 1,000 bonus with a 10x wagering requirement means you need to place a total of Rs 10,000 in qualifying bets before you can withdraw the bonus. Wagering requirements vary by promotion. Check the specific terms for each bonus in your q987 promotions section. Only bets placed with real money or qualifying games typically count towards wagering — check each promotion's game restrictions.

Every q987 player starts at Bronze tier automatically from the day they register. Your play earns VIP points — the more you bet across all games, the more points you accumulate. Points move you through tiers: Bronze → Silver → Gold → Platinum → Diamond. Each tier unlocks greater benefits: higher cashback percentages, increased withdrawal limits, dedicated account management, faster withdrawal processing, exclusive reload bonuses, and priority customer support. Your current tier and point balance are visible in your account dashboard. Visit the VIP Club page for full details.

Log in to q987, go to Account Settings → Security, and toggle on Two-Factor Authentication. You'll be prompted to verify your mobile number if it hasn't been verified already. Once enabled, every login from an unrecognised device or location will require an OTP sent to your registered mobile number in addition to your password. This means even if someone knows your password, they cannot access your account without your phone. q987 strongly recommends all players enable 2FA.

Act immediately: (1) Use "Forgot Password" on the login page to reset your password via OTP to your mobile number. (2) Once back in, check your transaction history for any unrecognised deposits, bets, or withdrawal requests. (3) Enable 2FA if not already active. (4) Email security@q987.app with your account mobile number and a description of what you've noticed — include timestamps of suspicious activity if possible. q987's security team will freeze the account during investigation and work with you to restore access and recover any misappropriated funds where possible.

q987 uses TLS 1.3 encryption for all data in transit — every login, deposit, and withdrawal request is encrypted using the same standard as major banks. Passwords are stored using one-way hashing (bcrypt) so they cannot be read or extracted even by q987 staff. Player funds are held in segregated accounts separate from q987's operating capital, meaning your money is protected even in unlikely operational scenarios. All player data is processed in compliance with q987's Privacy Policy, which you can review at /privacy-policy.

Log in to q987, go to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit in PKR and save. The limit takes effect immediately. You can lower your limit at any time with no delay. Increasing a deposit limit requires a mandatory 48-hour waiting period — this is intentional, to prevent impulsive decisions made mid-session from overriding the protection you set for yourself. Setting limits is free, always available, and completely private.

Self-exclusion permanently closes your q987 account. To initiate it, email safety@q987.app from your registered email with your full name and account mobile number. q987 will process the exclusion within 24 hours and confirm by email. Any remaining real-money balance will be returned to your registered payment method. Re-registration using the same identity is blocked permanently. This is a one-way process by design. For full details, visit the Responsible Gaming page.

Yes. q987's Cooling-Off Period feature lets you pause your account for 24 hours, 72 hours, 1 week, or 1 month. During this time you cannot log in, deposit, or place bets — but your account, balance, and all data are preserved and automatically reactivate when the period ends. Go to Account Settings → Responsible Gaming → Cooling-Off to activate it. Unlike self-exclusion, cooling-off is a temporary measure for players who want a defined break rather than a permanent exit.